Terms & Conditions

1Agreement to These Terms

ZAM Academy is a personal mentorship programme for people learning Full Stack Web Development, operated from Malaysia. In these terms, "we", "us" and "ZAM Academy" mean ZAM Academy; "you" means the person enrolling or using this website.

By enrolling, attending a trial class, or continuing to use this website, you accept these terms. If you do not agree with them, please do not enrol.

If you are under 18, a parent or legal guardian must read and accept these terms on your behalf, and is responsible for payment.

2Enrolment & Eligibility

Enrolment usually starts with a free call or trial classes, arranged over WhatsApp. Your place is confirmed once your first payment is received and your mentorship schedule is agreed.

• You must give accurate details when you enrol — name, contact number, email — and keep them up to date.
• Trial classes are free and require no card details. They are offered at our discretion and are limited to new students.
• No prior coding experience is required. The programme is built for complete beginners and for people already working full-time.
• You need a working computer and a stable internet connection. Mentorship sessions run online over video call.
• Your membership is personal to you. You may not share your account, materials, or session access with anyone else.

3Plans & What Your Membership Includes

ZAM Academy offers three monthly mentorship plans: Guided, Accelerator and Career Pro. Every plan includes:

• A personalized learning roadmap, reviewed and adjusted by your mentor.
• The ZAM student dashboard: roadmap, lessons, exercises, projects, progress tracking and mentor feedback.
• Zami, the AI tutor inside the dashboard, available between sessions.
• Git and GitHub guidance, and guidance on using AI coding tools properly.
• The weekly group Q&A clinic.

The plans differ in the human mentor time, review depth and support they include:

• Guided: 2 hours 40 minutes a month: 4 private 40-minute sessions (about one a week), plus the weekly group Q&A clinic. Your mentor usually replies the same working day.
• Accelerator: 6 hours a month: four private 90-minute sessions (about one a week), plus the weekly group Q&A clinic. Your mentor replies to you before Guided students.
• Career Pro: 18 hours a month: twelve private 90-minute sessions (about three a week), plus the weekly group Q&A clinic. Your mentor replies to you first, before every other plan.

The exact inclusions of each plan are those published on our pricing page at the time you enrol or change plan. Zami is the same on every plan. Career preparation — CV, LinkedIn, mock interviews and job-search strategy — is part of Career Pro, and is provided when your mentor agrees you are ready for it.

We may improve, reorder or replace parts of the curriculum over time as the industry changes. Anything we describe as included in your plan stays included for as long as you remain on that plan.

4Mentor Support & Response Times

Every plan includes 24/7 message support: you can message your mentor at any hour on WhatsApp or dashboard chat, and Zami AI answers instantly at any hour. “24/7” describes when you can reach us and when Zami answers — not when a human replies. Human mentors work Monday to Friday, 9am to 6pm Malaysia time (GMT+8), excluding Malaysian public holidays. Reply priority and any stated response time are targets measured within those hours, not guarantees: "business day" and "business hours" mean those working hours.

• Guided: Your mentor usually replies the same working day.
• Accelerator: Your mentor replies to you before Guided students.
• Career Pro: Your mentor replies to you first, before every other plan.

Messages sent outside working hours are answered from the start of the next working period. If replies are going to be slower than usual for an extended period — for example during mentor leave — we will tell you in advance.

5Mentorship Sessions & Scheduling

Private sessions are the heart of the programme, so we are strict about protecting them — for both sides.

• Sessions are scheduled around your availability rather than a fixed class timetable, and are agreed with your mentor in advance.
• Please give at least 24 hours’ notice if you need to reschedule. With that notice, we will find you another slot in the same week wherever possible.
• If you miss a session without notice, we will not always be able to replace it. Where we cannot, your mentor may send a short written or recorded summary of what the session would have covered.
• If you arrive late, the session still ends at its scheduled time so the next student is not affected.
• If we ever need to cancel or move a session, we will tell you as early as we can and offer a replacement slot at no cost.
• On Guided, your 4 private 40-minute sessions a month are held about one a week.
• On Accelerator, your 4 private 90-minute sessions a month are held about one a week.
• On Career Pro, your 12 private 90-minute sessions a month are held about three a week.
• On Accelerator and Career Pro, if you agree it with your mentor in advance, a session can be split into shorter ones with the same total time.
• The weekly group Q&A clinic is a shared session. Attending it is optional and it does not replace the private sessions in your plan.
• Unused sessions do not roll over or accumulate between months, and are not exchangeable for cash or credit.

6Fees & Billing

• Your fee is the monthly price of your plan shown at the time you enrol. There are no registration fees, materials fees, or exam fees.
• Payment is due at the start of each monthly cycle, in advance. You do not have to pay for several months upfront.
• Plans are billed monthly with no long-term contract. Membership continues monthly until you cancel, and you can stop at the end of any paid cycle.
• You can optionally pay 3 months upfront for a 20% discount on any plan. The discounted monthly price is rounded down to whole US dollars and the full 3 months are paid at the start. A prepayment is covered by the same 14-day refund on its first month; after that, the unused balance is not refundable. Once the prepaid months end, billing returns to monthly unless you choose to prepay again.
• Prices are quoted in US Dollars. You pay in the currency agreed at enrolment, which may be Malaysian Ringgit for students in Malaysia. Any bank charges, currency conversion fees, or payment-gateway fees are your responsibility.
• If a payment fails or is late, we will contact you. Access to sessions and materials may be paused until payment is settled.

Founding student pricing. Our current prices are introductory founding prices. If you enrol at a founding price, your monthly price will not increase for as long as your membership stays continuously active — even if prices rise for new students.

• “Continuously active” means you have not cancelled, and no monthly payment has stayed unpaid for more than 14 days after its due date. If either happens, the founding price ends, and if you rejoin you pay the price for new students at that time.
• If you change plan, you pay the new plan’s price for new students on the date of the change. While founding pricing is open, that is the new plan’s founding price, and it is then kept on the same terms.
• Founding pricing has no deadline or countdown. When prices rise for new students, founding prices stop being offered to new students; everyone already on one keeps it on the terms above.
• Anything we describe as included in your plan stays included while you keep a founding price on that plan.
• If you are not on a founding price, we will give you at least 30 days’ notice before any price change that affects you.

7Students Who Enrolled Before These Plans

The three plans above apply to enrolments from 1 October 2026. If you enrolled before that date, the rate, session length, support standard, refund terms and guarantee you agreed when you joined continue to apply for as long as you remain continuously enrolled.

• Founding-rate students keep their founding rate while continuously enrolled, together with the founding-student commitments they accepted — an honest review at day 60–90 that we may publish, identified as a founding-student review, and permission to showcase their project and progress. The rate was never conditional on the review being positive.
• You can move to one of the current plans at any time by telling us. Doing so replaces your earlier terms with these ones from your next billing cycle, so please ask us first if you are unsure what you would give up.

8Code Reviews & Fair Use

• Your membership is personal. Sessions and reviews are for your own learning and your own projects — not for a team or anyone else, and not for your mentor to do paid client work on your behalf. Getting guidance on your own freelance work is fine.
• If we believe a plan is being used in a way this section is meant to prevent, we will talk to you first and agree a fair way forward before changing anything.

Code and project reviews on Accelerator and Career Pro: submit your own roadmap work for review as often as you like, with one review request open at a time. Reviews are returned during mentor working hours, in reply-priority order.

9The Real Project Promise

The Real Project Promise applies to Accelerator and Career Pro. It is a promise about the help we give you, not about an outcome, and it is not a job guarantee.

• Your roadmap is built around real projects chosen for your goal and level, not only exercises.
• For each project on your roadmap, your mentor helps you choose and scope it, plan it, review your code as you build it, deploy it to a public address, publish it on GitHub under your own name, and present it in your portfolio.
• Your first real project is agreed in your first two weeks. It is normally the milestone of your 90-Day Momentum Guarantee.
• How many projects you finish, and how quickly, depends on your starting point, the time you put in and the work you complete. The code and the projects are yours (see "Course Materials & Intellectual Property").

10Changing Your Plan

• You can upgrade or downgrade between Guided, Accelerator and Career Pro at any time. Tell us before your next billing date.
• A change takes effect from your next billing cycle, at the price of the new plan. We do not charge or refund part-months for a change.
• If you want more support immediately, ask us — where mentor capacity allows, we may start an upgrade early and adjust the next invoice.
• Moving to a plan that does not include the 90-Day Momentum Guarantee ends any guarantee period in progress.
• A plan change sets your new monthly price as described under "Founding student pricing" above.

11Refunds & the 14-Day Paid-Plan Refund

Before you pay anything, you can take two free private classes. If you then enrol and the mentorship is not the right fit, contact us within 14 days of your first payment and we will refund that first monthly payment in full.

• Message us on WhatsApp or email us within the window. You do not need to justify the decision.
• The refund covers your first monthly payment, whichever plan you chose, including sessions you have already attended. We do not deduct our own payment-provider fees.
• It applies once per student, to your first paid enrolment only. It does not apply again if you leave and rejoin, or to later months.
• Refunds are returned to the original payment method. Please allow 7–14 working days for the money to land, depending on your bank.
• We may decline a refund where the programme is clearly being misused — for example repeated enrolments to obtain free sessions, or sharing account access or materials with others.

After the first 14 days, monthly fees already paid are non-refundable and non-transferable because your mentor has reserved time for that cycle. Cancel before your next billing date to avoid another charge.

If something genuinely goes wrong on our side — for example we are unable to deliver your sessions for an extended period — talk to us. We will make it right, whether that means additional sessions, a credit, or a refund.

12The 90-Day Momentum Guarantee

The Momentum Guarantee applies to Accelerator and Career Pro. It is our commitment about our delivery, tied to your participation. It is not a job, salary, or earnings guarantee, and we do not make one.

• The milestone: within your first two weeks, you and your mentor agree in writing a 90-day project milestone suited to your starting point and available time — for example, specific projects deployed and publicly reachable under your own name.
• Your part: attend at least 80% of your scheduled private sessions, submit the work your mentor assigns each week, respond to your mentor within a reasonable time, and follow the agreed roadmap. Your mentor will tell you in writing if you fall off track, so you always know where you stand.
• If you meet your part and do not reach the agreed milestone within 90 days of enrolling, we continue mentoring you at the same level as your plan, at no additional mentorship fee, until you reach it — for up to 60 additional days.
• Exclusions: periods when your plan was paused or unpaid, time you were on a plan without the guarantee, and delays caused by circumstances outside the programme that you did not tell your mentor about. The milestone can be changed only by written agreement between you and your mentor.
• The guarantee applies once per student, to a continuous enrolment. It cannot be exchanged for cash, credit or a refund.

13Cancelling Your Membership

• You can cancel after any paid month, including your first. There is no cancellation fee or obligation to pay for future months.
• If you need less support rather than none, you can downgrade instead of cancelling — see "Changing Your Plan".
• Tell us before your next billing date. We recommend at least 7 days’ notice so we can free up your mentorship slot for someone else.
• When you cancel, you keep full access — sessions, tasks, and support — until the end of the cycle you have already paid for.
• After that, your mentor support and sessions end, and your dashboard access is closed. The code and projects you built remain yours.
• You are welcome to come back later. Returning students rejoin at the pricing current at that time, and the 14-day refund does not apply a second time.

14Referral Programme

If you refer someone who joins ZAM Academy, you earn US$49 in cash. The person you refer gets two free trial classes.

• Send us your friend’s name on WhatsApp before they enrol. We cannot backdate a referral once someone has already signed up on their own.
• The US$49 is paid once your friend completes their enrolment and their first payment clears.
• There is no cap on how many people you can refer, and referral rewards do not expire.
• If your friend takes the 14-day paid-plan refund, the referral reward for that enrolment does not apply, or is deducted from any future reward.
• You may not refer yourself, a duplicate account, or someone who is already a ZAM Academy student. We may withhold rewards where we see clear abuse of the programme.
• We may change or end the referral programme at any time. Rewards already earned before a change will still be honoured.

15Student Conduct & Acceptable Use

We keep this simple: treat your mentor and fellow students the way you would want to be treated.

• Be respectful in sessions, in WhatsApp groups, and anywhere else you represent ZAM Academy.
• Harassment, discrimination, threats, and abusive language are not tolerated.
• Do not use the programme, our materials, or our community to spam, recruit, or promote unrelated products or services.
• Do not use anything you learn here to build or support anything illegal or harmful.
• Come prepared. Mentorship works when you do the tasks between sessions — your mentor can guide you, but cannot learn on your behalf.

16Session Recordings

• Mentorship sessions may be recorded so you can rewatch explanations later. Your mentor will tell you when a session is being recorded.
• If you would prefer not to be recorded, let us know in writing and we will run your sessions without recording.
• Recordings are for your personal learning only. You may not publish, resell, or share them with anyone outside ZAM Academy.
• We may keep recordings internally for quality and mentor training. We do not use a recording publicly without asking you first.

17Course Materials & Intellectual Property

• The curriculum, written materials, task templates, recordings, and everything on this website belong to ZAM Academy.
• While your membership is active you get a personal, non-transferable licence to use these materials for your own learning.
• You may not copy, resell, republish, or teach from our materials, and you may not share them with non-students.
• The code and projects you write are yours. You keep full ownership of your portfolio, your GitHub repositories, and anything you go on to build with what you learn — including work you sell to clients.
• With your permission, we may feature your project, progress, or story in our marketing. We will always ask first, and you can say no or withdraw permission later.

18Learning Outcomes & No Employment Guarantee

We will give you a real mentor, a real curriculum, honest feedback, and genuine career support. What we cannot do is promise an outcome that depends on you and on the job market.

• ZAM Academy does not offer a job guarantee. We do not promise employment, a specific salary, a specific number of freelance clients, or a specific income.
• Results vary with the time you put in, your starting point, and hiring conditions at the time you look. Any student story or testimonial on this site is that person’s experience, not a promise of yours.
• Career support — CV, LinkedIn, GitHub, portfolio, mock interviews, as included in your plan — is guidance and preparation. Applying, interviewing, and negotiating are yours to do.
• To the fullest extent allowed by Malaysian law, our total liability to you for any claim connected to the programme is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential losses, including lost income or lost opportunity.
• Nothing in these terms limits liability that cannot be limited by law, including for fraud.

19Suspension & Termination

We may suspend or end your membership, with notice where reasonably possible, if:

• Fees remain unpaid after we have contacted you about them.
• You breach the conduct rules above, or behave abusively toward a mentor or another student.
• You share, resell, or republish our course materials or session recordings.
• You repeatedly miss scheduled sessions without notice, to the point where mentorship cannot realistically continue.

Where a membership is ended because of a serious breach, fees already paid for the current cycle are not refunded. Where we end a membership for any other reason, we refund the unused portion of the cycle you have paid for.

20Privacy & Your Data

We handle your personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA). This section is our privacy policy.

What we collect: your name, email address, phone number, and any details you give us when you enquire, book a call, join the newsletter, or enrol. We also collect basic, anonymised usage data about how this website is used.

Why we collect it: to deliver your mentorship and support, to schedule and run your sessions, to process payments, to answer your questions, to send you updates you asked for, and to improve the website and the programme.

Who we share it with: only the service providers we need to run ZAM Academy — including our database and hosting providers, our email delivery provider, our website analytics providers, and the messaging and task tools we use to run sessions such as WhatsApp and our student dashboard. They process your data on our instructions. We do not sell your personal data to anyone, ever.

• We use two analytics tools on this website. Simple Analytics counts visits without cookies and without identifying you. Microsoft Clarity records how pages are used, such as clicks, taps and scrolling, so we can see what is confusing; what you type into our forms, and your contact details, are masked so Clarity never receives them. We use both to understand which pages help people, not to identify you personally.
• Marketing emails always include an unsubscribe link, and unsubscribing never affects your membership.
• We keep your data only as long as we need it for the purposes above, or as long as the law requires.
• You can ask us at any time to see, correct, or delete the personal data we hold about you, or to stop using it for marketing. Email us and we will action it.
• We take reasonable technical and organisational steps to protect your data, but no online service can promise absolute security.

Testimonials and results: if you give us permission to use your name, photo, or story, you can withdraw that permission at any time by contacting us, and we will remove it from anything we control going forward.

21Third-Party Tools & Services

The programme uses tools built and run by other companies — video calling, WhatsApp, a task dashboard, GitHub, and AI coding assistants among them.

• Your use of those tools is also governed by their own terms and privacy policies.
• We do not control their availability, pricing, or features, and we are not responsible for outages or changes on their side.
• If a tool we rely on becomes unavailable or unsuitable, we will move you to a comparable replacement at no extra cost.
• Some of these tools are free tiers. Where a tool needs a paid account, we will tell you before you rely on it, and we will not treat it as included in your fee unless we have said so.

22Changes to These Terms

We may update these terms as the programme grows. The current version always lives on this page, with the "last updated" date at the top.

If we make a change that materially affects your rights — pricing, refunds, or what is included — we will tell you directly by email or WhatsApp before it takes effect. Continuing your membership after that point means you accept the updated terms.

23Governing Law & Disputes

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute arising from them.

Before anything formal, please just talk to us. Almost everything is solved with one honest conversation, and we would much rather sort it out directly than through lawyers.

24Contact Us

Questions about these terms, your membership, a refund, or your data? Reach us directly:

• Email: team.zamacademy@gmail.com
• WhatsApp: +601125608157

Please keep your contact details current — if we cannot reach you at the email or number you gave us, we are not responsible for messages that do not get through.